Terms of Service

Last updated: October 4, 2025

1. Acceptance of Terms

By accessing or using the ShopMate platform, mobile applications, or any related services (collectively, the “Services”), you agree to be bound by these Terms of Service ("Terms"). If you do not agree, you must discontinue your use of the Services immediately.

2. Overview of Our Services

ShopMate provides a digital marketplace where customers can discover, review, and purchase products. Core functionality includes:

  • Product browsing, search, and categorization
  • Account registration and profile management
  • Shopping cart, checkout, and order tracking workflows
  • User-generated reviews and ratings
  • Optional social sign-in via Google OAuth 2.0

3. Eligibility & Account Responsibilities

To create an account or place orders, you must be at least 18 years old or the age of majority in your jurisdiction. You agree to:

  • Provide accurate, current, and complete registration details
  • Maintain the confidentiality of your login credentials
  • Promptly update any information that changes
  • Accept responsibility for all activities conducted under your account

4. Google OAuth & Data Usage

ShopMate integrates Google OAuth to provide a quick sign-in option. When you choose "Continue with Google":

  • We request access to your Google account’s basic profile (name and email address) solely for authentication and account creation.
  • Your Google password is never transmitted to or stored by ShopMate.
  • You may revoke our access at any time through your Google security settings.
  • We comply with Google API Services User Data Policy, including the Limited Use requirements.

Additional details about how we store and protect OAuth data can be found in our Privacy Policy.

5. Permitted & Prohibited Activities

You agree that you will not:

  • Violate applicable local, state, national, or international laws
  • Infringe upon or misappropriate intellectual property rights
  • Upload viruses, malware, or other harmful code
  • Attempt to gain unauthorized access to our systems or user data
  • Use automated scripts or scrapers without written permission

6. Product Listings, Orders & Payments

By placing an order, you confirm that all information provided is accurate and that you are authorized to use the selected payment method. Prices, availability, promotions, and shipping estimates are subject to change without notice. We reserve the right to refuse or cancel orders for any reason, including suspected fraud.

7. Shipping, Returns & Refunds

Shipping timelines are estimates and may vary based on carrier delays or unforeseen circumstances. Our return and refund policies are detailed during checkout and in your order confirmation. Products must be returned in their original condition unless otherwise specified.

8. Intellectual Property

All content, trademarks, logos, and software associated with ShopMate are the property of their respective owners. You may not reproduce, distribute, or create derivative works from any portion of the Services without prior written consent.

9. Privacy & Data Protection

We manage your personal data in accordance with our Privacy Policy. This includes details on data collection, storage, use, retention, and your rights to access or delete information.

10. Termination of Services

We may suspend or terminate your account with or without notice if you breach these Terms or if required by law. Upon termination, your right to access the Services will cease immediately, though certain obligations (including payment of outstanding balances) will survive.

11. Disclaimers & Limitation of Liability

The Services are provided on an "as is" and "as available" basis without warranties of any kind, either express or implied. To the fullest extent permitted by law, ShopMate disclaims all warranties, and will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Services.

12. Changes to These Terms

We may update these Terms from time to time. Material changes will be posted on this page with an updated date. Continued use of the Services after changes are posted constitutes acceptance of the revised Terms.

13. Contact Information

If you have questions about these Terms of Service or need to exercise your legal rights, please contact us using the details below:

Email: mdrabbulmia24@gmail.com

Business Name: ShopMate E-commerce Platform

Location: Dhaka, Bangladesh